SHIPPING POLICY

WE CARE ABOUT OUR CUSTOMERS.

At RFG, we prioritize customer satisfaction. We understand that sometimes things don’t go as planned, so we’ve crafted our Shipping and Return Policy to be as transparent and customer-friendly as possible.

SHIPPING SERVICE

-Shipping Methods We offer a variety of shipping methods to meet your needs. Typically delivered within 3-7 business days. Please note that delays may occur during new item drops, promotions, and holidays. Due to high demand, orders may take 2-4 weeks to arrive. If you have any questions, please email us at rfg.supps@gmail.com,
-Shipping Costs Shipping fees are calculated based on the weight of your order and your selected shipping method. You can view the shipping cost at checkout before finalizing your order.
-Tracking Your Order Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your shipment’s progress.

FREE SHIPPING

Eligibility for Free Shipping Enjoy free shipping on orders over €100. This offer applies to standard shipping within the European Union.

RETURN POLICY

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, our return policy allows for hassle-free returns.
-Returns and Exchanges You can return any unused and unopened products within 14 days of receipt for a full refund or exchange. To initiate a return: Email us at rfg.supps@gmail.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to proceed.
-Conditions for Returns To be eligible for a return: Items must be unused and in the original packaging. Sealed items must remain sealed. Receipt or proof of purchase is required.
-Non-Returnable Items Opened supplements or any products where seals have been broken.

REFUNDS
(IF APPLICABLE)

-Refund Processing Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-14 business days.
-Late or Missing Refunds If you haven’t received your refund after 14 business days, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at rfg.supps@gmail.com.

Thank you for choosing RFG! We appreciate your business and are here to ensure you have the best shopping experience possible.